Miroslav Gacik - MYSTIQUE s.r.o.
Stefanikova stvrt 534/16
024 01 Kysucke Nove Mesto
Slovakia
Branch office
Miroslav Gacik - MYSTIQUE s.r.o.
Kukucinova 4
024 01 Kysucke Nove Mesto
Slovakia
Email: info@mystique-dummy.sk
Phone: +421 41 4333 999
Fax: +421 41 4333 996
Id.nr.: 46797416
Vat.nr.: SK2023581450
VUB A.S., Bratislava (SK)
IBAN:SK4802000000003758756358
SWIFT: SUBASKBX
In case of a complaint, please send us an e-mail to our adress info@mystique-dummy.com Claim protokol
If it is not possible to assess of the eligibility of the claim from photo and description, it will be needed to send complained goods to the address:
Miroslav Gacík – MYSTIQUE s.r.o.
Štefánikova štvrť 534/16
024 01 Kysucké Nové Mesto
email: info@mystique-dummy.com
telefon:+421 41 4333 999
Your claim will be processed within statutory time limit until 30 working days.
In case of recognition of eligibility of the claim, costs associated with the replacement of the goods and transport are paid by the supplier. Otherwise, if the claim will be considered ineligible , the customer bears all the costs including transportation costs.
In the case of damaged package:
In the case of receiving any external damage, the package should be immediately done in taking the following steps:
- Draw up a complaint protocol with the courier, who will confirm on the spot
- A claim confirmed by the DPD sent to our email address: info@mystique-dummy.sk along with photos of the damaged package, description of damages, DPD parcel number, package weight, and if you are missing goods - code and the name of the missing goods.
If the above steps are not carried out, we can not guarantee recognition of the complaint to your satisfaction.