The customer is obliged to apply the claim by the supplier immediately as he finds out a fault on goods, otherwise the customer loses the right against the supplier for free defect removal. Inspect regularly the status of your training aids and do not use them further if you find any damage. This will prevent possible damage and possible injury to you and your dog.

In case of a complaint, please send us an e-mail to our adress info@mystique-dummy.com Claim protokol

If it is not possible to assess of the eligibility of the claim from photo and description, it will be needed to send complained goods to the address:


Miroslav Gacík – MYSTIQUE s.r.o.
Štefánikova štvrť 534/16
024 01 Kysucké Nové Mesto

email: service@mystique-dummy.com


phone:+421 41 4333 999, fax +421 41 4333 996

Your claim will be processed within statutory time limit until 30 working days.

In case of recognition of eligibility of the claim, costs associated with the replacement of the goods and transport are paid by the supplier. Otherwise, if the claim will be considered ineligible , the customer bears all the costs including transportation costs.

In the case of damaged package:
In the case of receiving any external damage, the package should be immediately done in taking the following steps:
- Draw up a complaint protocol with the courier, who will confirm on the spot
- A claim confirmed by the DPD sent to our email address: info@mystique-dummy.sk along with photos of the damaged package, description of damages, DPD parcel number, package weight, and if you are missing goods - code and the name of the missing goods.

If the above steps are not carried out, we can not guarantee recognition of the complaint to your satisfaction.